At the NHS South East London Clinical Commissioning Group (CCG), we are committed to supporting a culture of learning, openness and transparency throughout our whole organisation. We want to ensure that our staff feel empowered to speak up if they have any concerns about patient care in south east London.
The CCG has Freedom to Speak Up (FTSU) Guardians, who are each based in a borough and work with Joy Ellery – the FTSU Guardian for the CCG, and Lay Member on the Governing Body.
Our FTSU Guardians act as an independent and impartial outlet for CCG staff to raise issues or concerns confidentially. The themes gathered from the issues raised with the FTSU Guardians team will help the CCG make improvements for our patients and staff.
FTSU Guardians are employed across the NHS. This role was created as a result of the recommendations published in 2015 by Sir Robert Francis following his review of the Mid Staffordshire Hospital. See the full report here.