Qwell: New mental health support service for adults in south east London

  • NHS South East London CCG has commissioned Qwell, the UK’s leading provider of digital mental health support.
  • Qwell, delivered by Kooth, is accessible for anyone over 26 in the area, with no referrals, waiting lists or thresholds to meet.
  • Kooth has seen an increased demand for mental health support from adults across the UK due to Covid-19.

NHS South East London Clinical Commissioning Group has commissioned Qwell, a free anonymous online counselling and emotional wellbeing service for adults from digital mental health pioneers Kooth.  

Qwell is accredited by the British Association for Counselling and Psychotherapy (BACP) and offers early preventative care and support without any prior thresholds to meet.

Adults aged over 26 years of age can receive free counselling sessions from qualified counsellors via an online chat-based platform. Chats can either be accessed through a drop-in service or pre-booked sessions from any connected device. The site is open 24 hours a day; one-to-one counselling sessions with a qualified counsellor are available from 12-noon until 10pm on weekdays, and from 6pm until 10pm on weekends. 

Those using Qwell will also be able to take advantage of a range of self-help tools from reading and contributing to articles, peer to peer support via online discussion boards as well as journals and goal trackers. 

Younger people aged 10-25 in South East London can also access a similar free and anonymous online service which is available at Kooth.com.  

Recent data from Qwell has shown the impact of the Covid-19 pandemic on adult mental health. One in five (21.3 per cent) are presenting with suicidal thoughts, more than half (54.6 per cent) are presenting with anxiety and 27.10 per cent are presenting with sadness.

Dr Nancy Kuchemann, GP and Clinical Lead for Mental Health at NHS South East London Clinical Commissioning Group said: “The pandemic and months of restrictions have had an impact on everybody’s mental wellbeing. I’m really pleased that we have launched this innovative service to support south east London residents. It is so easy to use and can really help people who are struggling.”  

Dr Lynne Green, Kooth’s chief clinical officer added:“We’re very pleased that we are now able to provide support and counselling to adults living in South East London. We encourage people to use Qwell as a source of support during this difficult time. Via peer-generated content, discussion boards and self-help articles, we aim to help at a range of levels and to create a much-needed sense of community. Our qualified counsellors are also on hand 365 days a year to provide support and guidance as when people need it in a safe and confidential environment.