Nationally a network of new primary care Covid-19 centres is being rapidly established to manage the growth of coronavirus cases in the community. As part of Lambeth’s Covid-19 Emergency Response we are temporarily opening a number of Covid-19 clinics across he borough.
Patients should not go to any of the centres without an appointment via their GP or 111.
GP services have already moved to a telephone triage model where patients have an initial telephone conversation rather than a face to face appointment. This next step will bring services together to help manage the expected high numbers requiring Covid-19 care and any associated respiratory issues.
The centres will provide care for patients who are very unwell, are suspected of having Covid-19 and require medical attention. They will offer support and ease pressure at local hospital sites.
The first Covid-19 clinic will be open 7 days a week from 1pm to 6pm. Patients will be seen at the hub on the same day after contacting their GP/111 if they need a face to face appointment and will either transport themselves or potentially arrive by specially commissioned taxi (a scheme is being developed). All staff working at a Covid-19 centre will be wearing full Personal Protective Equipment (PPE).
On arrival at the centre, patients will be greeted by a member of staff to confirm that they have an appointment. Once confirmed they will then be booked in by the receptionist. They will then be asked to sit in the waiting area where they will have privacy from others.
Initially, a nurse will conduct observations and enter the results onto the clinical system for a GP to review. Patients will then be directed to the GP consulting room. Once the patient has been assessed by a GP there are three probable outcomes:
• Mild symptoms – patient sent home
• Moderate symptoms – patient sent home with potential prescription and needs follow-up at their practice or through the GP Access Hub
• Severe symptoms – patient moved into holding area before being conveyed to hospital (estimated 10% of all patients seen) When all the clinics are up and running, we will offer patient choice where possible. However, the priority will be ensuring that patients are seen quickly.
When all the clinics are up and running, we will offer patient choice where possible. However, the priority will be ensuring that patients are seen quickly.