« Back to Home Page

COVID-19 clinical support

The current category is Further resources

Working guidance and SOPs

The latest national updates for General Practice can be found at https://www.england.nhs.uk/gp/latest-updates/

  • GP Comms toolkit: NHS England, in partnership with the Royal Voluntary Service, have produced this handy toolkit to help explain to patients how their surgeries are providing services during Covid-19.     
  • RCGP and BMA Guidance on Workload Prioritisation during COVID pandemic level rising (New: 5th November 2020)

GP practice staff absent from work due to COVID-19, suspected COVID-19 or shielding

NHS England encourages practices to pay full pay to any GP practice staff who are absent from work with COVID-19, suspected COVID-19 (self-isolating) or who are clinically extremely vulnerable and are therefore unable to come into the workplace and see patients face to face (shielding). 

Where it is appropriate, for example if shielding, self-isolating or well enough to do so, GP Practice staff should be encouraged and supported to work remotely where possible, in light of the home working solutions that NHS England & NHS Improvement has facilitated. Where GP practice staff are absent due to COVID-19, suspected COVID-19 (self-isolating) or shielding and are unable to work from home, practices are strongly encouraged to continue to pay staff full pay.

DWP Work Capability Assessments

The Department for Work and Pensions has issued a plea for GP practices to return requests for further evidence for Capability for Work Assessments as quickly as they can. People who have made these applications are often suffering financial hardship, hence their concern. The following is the DWP statement: ‘DWP are currently prioritising Work Capability Assessments for new claims to Universal Credit/Employment and Support Allowance and continuing to process all Personal Independence Payment claims. Ensuring individuals can access financial support in a timely manner is essential and we would therefore ask GPs to treat requests for further evidence as a priority.’

Contact with Patients vis SMS

The SMS Engagement Hub is a centralised hub for SEL CCG to send bulk SMS messages to patient populations; a possible requirement during the pandemic. An FAQ about this is available.