Translated Coronavirus Advice
Coronavirus advice translated into 60 different languages is available via Doctors of the World
New On-demand Video interpreting for Spoken Language
The on-demand service allows you to access an interpreter without booking in advance using an online platform. Please refer to the guidance for how to use the service.
For practice log-in details please email Yvonne.Davies@selondonics.nhs.uk
Updated GP Resource pack
The GP resource pack has been updated. The pack outlines guidance for all interpreting services, trouble shooting and issues and complaints process. Please share with practice colleagues.
Change of platform for on-demand BSL Interpreting
InterpretersLive, delivered by Sign Solutions, is now available to all practices across Lambeth, Lewisham, and Southwark for on-demand BSL video Interpreting. Practices can now access a BSL interpreter without booking in advance by using the new platform.
InterpretersLive can be accessed via a web browser or by downloading the app. Please ensure that you have reviewed the guidance. Please note that StarLeaf is no longer available and should be removed from all devices.
To book a face-to-face interpreter please use the DAL portal.
Service user experience
Earlier this year we contacted patients and practices to collate collate feedback on service users’ experience of the interpreting services provided at GP surgeries across Lambeth, Lewisham, and Southwark. The findings will be shared on this webpage shortly.
Service information for practice staff
Interpreting services are available to all patients registered with a GP in Lambeth, Lewisham, or Southwark. If you have a patient who requires an interpreter, then you can book a linguist with our service provider DA Languages Ltd.
Choice of interpreting service used should be determined by the patients needs and the patients choice. Both should be noted on the patients records in line with NHSE recommendations.
Guidance and information on how to book a linguist can be found below.