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COVID-19 clinical support

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Interpreting Services (Primary Care)

Translated Coronavirus Advice

Coronavirus advice translated into 60 different languages is available via Doctors of the World

Primary Care Interpreting across Lambeth, Lewisham and Southwark

Service information for practice staff

In March 2020, we changed the way we book interpreters in general practice across Lambeth, Southwark and Lewisham (LSL). If you have a patient who requires an interpreter, then you can book a linguist with our new language service provider DA Languages Ltd.

Services available

The following interpreting services are available;

On demand (no booking required)Pre-bookable
– Telephone interpreting
– On demand video interpreting (spoken languages)
– On demand video interpreting (British Sign Language -BSL)
– Video interpreting (pre-bookable)
– Face-to-Face (pre-bookable)
– Translation

As you are aware, we are still in a pandemic therefore Face-to-Face interpreting should only be used where absolutely necessary and be determined by a clinician based on the patient’s clinical needs.

Practice resource pack and guide

Please view the practice resource pack which provides information on ;

  • What interpreting services are available
  • How to book an interpreter
  • Marketing Materials (Posters and leaflets)
  • Service support
  • NHS England Guidance

Practice resources

Located on this page is a library of resources available for your practice to use including ‘how to guides’, video guides and patient leaflets.

Video how to guides

Patient resources

Practice Websites. It is recommended that information on how a patient can access an interpreter is also made available on GP practice websites for patients to access.

NHS England guidance for the commissioning of interpreting services for primary care highlights principles of best practice for both commissioners and primary care providers. The guidance should be reviewed by all GP practices.

Key Contacts

For any questions, queries or for more information please email DA Languages direct on louis.buxton@dalanguages.co.uk and cc in NHS SEL CCG service lead Yvonne Davies (ydavies@nhs.net).

Alternatively please contact your borough based lead;

Lambeth:Antoinette ScottAntoinettescott@nhs.net
Lewisham:Yvonne Daviesydavies@nhs.net
Southwark:Kirsty McAuleyk.mcauley1@nhs.net