The following process has been implemented in London to ensure patients can access urgent dental care:
- NHS dental practices should be providing urgent telephone advice and triage. Anyone with a regular dentist should, as a first step, call their practice. Patients should not visit the practice. The dentist will assess the patient’s condition, give advice, and if needed, issue prescriptions for painkillers or antibiotics which can then be collected from, or delivered by a local pharmacy.
- Anyone without a regular dentist should find one here.
- If, following triage by a dentist, the patient is assessed as requiring an urgent face-to face treatment, they will be directed to ring 111 where they will be triaged by the Dental Triage service.
- Following assessment by the Dental Triage Service, if the patient needs an onward referral, this will be made to an Urgent Dental Care Hubs. The UDCH will contact the patient, and clinically assess them before any active treatment is offered. This is to ensure they have the correct demographic information and relevant medical history, as well as mitigating any COVID-19 concerns.