We do all we can to provide good quality health services, but sometimes things don’t go as they should. We welcome people telling us about how we can improve, or make a complaint about the service they have received from NHS South East London Clinical Commissioning Group.
We are also very pleased to receive positive feedback and compliments about our work or the quality of health services you have received as a local resident.
Who can I talk to about my concerns?
In most cases the best way to resolve your concerns as quickly as possible is with the staff of the service or organisation you are complaining about. It is helpful if the NHS organisation/primary care practitioner providing the service is made aware of your concerns as they may be able to sort these out for you. You can do this immediately by speaking to a member of staff in that organisation.
Complaints about GPs, dentists, pharmacists or opticians
If you have a complaint about a GP, dentist, pharmacist or optician that cannot be resolved locally with the practice manager or pharmacist, you should contact NHS England.
Tel: 0300 311 2233 (free national number)
Complaints against a hospital or other community health services
If you have a complaint concerning other health services in south east London (not GPs, dentists, pharmacists or opticians), please contact the Complaints or Patient Advice and Liaison Department at the organisation providing the service for information about how to raise a concern or complaint. You will find this information on their websites.
Supporting you in making an NHS complaint
If you need support in making a complaint about an NHS service, you can contact the complaints advocacy provider for your borough. They offer a free and independent service that can help you make an NHS complaint. For more information please contact:
For Bexley and Bromley residents
Tel: 0345 310 1812 (Option 1)
For Greenwich, Lambeth and Southwark
Tel: 0300 456 2370
For Lewisham residents
Tel: 0203 886 0196